Privacy Policy

This Privacy Policy applies to both Earth and Flow and The Wise Tea Sage websites and describes how we collect, use, and protect your personal information when you visit our websites or purchase our products.

1. Information We Collect

Personal Information

• Name and contact details (email, phone, address)
• Payment information (processed securely through PayPal)
• Order history and preferences
• Account information if you create an account

Automatically Collected Information

• IP address and browser information
• Website usage data and analytics
• Cookies and similar tracking technologies
• Device information and operating system

2. How We Use Your Information

• Process and fulfill your orders
• Communicate about your purchases and account
• Provide customer support
• Improve our products and services
• Send marketing communications (with your consent)
• Comply with legal obligations

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information with:

• Service Providers: PayPal for payment processing, shipping companies for delivery
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In case of merger, acquisition, or sale of assets

4. Data Security

We implement appropriate security measures to protect your personal information:

• SSL encryption for data transmission
• Secure payment processing through PayPal
• Regular security assessments
• Limited access to personal data

5. Cookies and Tracking

We use cookies to:

• Remember your preferences and shopping cart
• Analyze website traffic and usage
• Provide personalized content
• Enable social media features

You can control cookies through your browser settings.

6. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Correct inaccurate information
• Delete your personal data
• Restrict processing of your data
• Data portability
• Object to processing
• Withdraw consent

7. Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with legal obligations
• Resolve disputes and enforce agreements

8. International Transfers

Your data may be transferred to and processed in countries outside the UK. We ensure appropriate safeguards are in place to protect your information.

9. Children's Privacy

Our services are not intended for children under 16. We do not knowingly collect personal information from children under 16.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the updated policy on our website.